Frequently Asked Questions

  1. I'm a UWAA member. How do I sign up?
    To sign up you must create an account. Go to the Home page, enter your name and year you graduated from the University of Wyoming, click "Access My Benefits" and complete the form. If you need additional assistance feel free to contact customer service at customerservice@corestream.com or call (888) 935-9595.
  2. How do I log in?
    To log in you must first create an account. If you have previously created an account, then log in with your email address that you registered with and your password to access the site. If you need additional assistance feel free to contact UWYO Benefits customer service at customerservice@corestream.com or call (888) 935-9595.
  3. What is my password?
    You would have created a password when you originally created an account. If you have forgotten your password click the "Log In" link at the top of the Home Page, and then click the "Forgot Password" below the login area, and a new password will be sent to you through the email address you registered with.
  4. How do I change my personal information?
    If your personal information is registered, choose "My Profile" from the My Tools menu after sign in. If you would like to change your personal information with a vendor or carrier you will need to contact that vendor or carrier directly.
  5. Can my friends and family use the site?
    No. Friends should not have access to this site. Your family may be able to take advantage of the discount shopping offers but for some products, the UWAA member will need to be enrolled or elect coverage for eligible family members.
  6. Who do I contact if I have a question or problem with a service or plan that I signed up for?
    UWYO Benefits does not sell products or fulfill orders – the relationship formed is directly between you and the insurance carrier or vendor. Each insurance carrier or vendor has a customer service email and phone number. You may also contact Corestream's customer service for assistance at (888) 935-9595 if you need to escalate.
  7. How do I cancel my coverage?
    If you are a participant in a program with a carrier and would like to cancel, please refer to the cancellation process below. Please allow 30 days for the cancellation to process.
    Cancellation Process by Product or Insurance Carrier:
    Ameritas Dental and Vision Coverage
    Members can cancel their Ameritas coverage at anytime by contacting Ameritas directly.

    Humana Accident Insurance
    Members can cancel their Humana Accident plan at anytime by completing a cancellation request form and mailing or faxing to Humana directly at fax (866) 584-9140. Download cancellation request form here. For assistance, please call Humana customer service at (855) 448-6982.

    LifeLock Identity Theft Protection
    Employees may cancel at any time by contacting LifeLock directly at (866) 917-2555 or by writing to memberservices@excelsiorcompanies.com.

    Nationwide Pet Insurance (formerly branded VPI)
    Policyholders may cancel a policy at any time by contacting Nationwide directly at (877) 738-7874 or optionally, by notifying Nationwide in writing via fax at (714) 989-0537, or mail at P.O. Box 2344, Brea, CA 92822, or online at the Policyholder Portal.
  8. How do I receive my refund?
    If you require a refund for a product or service please contact the carrier or vendor directly to discuss details of the refund. Refunds may take between 30 to 60 days to process.
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